Privacy policy

Last Updated

April 2, 2025

Introduction

Trexa LLC ("we", "us", or "our") operates this website and online store under the trade name AFCARE-USA, including all related services, content, tools, and features (collectively, the “Services”) to offer you a curated and secure shopping experience. We use Shopify as our e-commerce platform to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our Services, make purchases, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy shall control.

Please read this Privacy Policy carefully. By using our Services, you confirm that you have read and understood how we handle your personal data.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, shipping and billing addresses, email, phone number.

  • Payment Information: Credit/debit card details, transaction history, billing info.

  • Account Details: Login credentials, preferences, saved settings.

  • Purchase Activity: Items viewed, added to cart, ordered, returned, or exchanged.

  • Communications: Emails, messages, support interactions.

  • Device & Technical Info: IP address, browser type, operating system, and connection data.

  • Usage Data: How you browse and interact with the Services.

2. Sources of Information

  • Directly from you when you use our Services or contact us.

  • Automatically via your device or browser using cookies and similar tools.

  • Service Providers who assist us with transactions, hosting, analytics, etc.

  • Partners and other third parties for marketing or technical support.

3. How We Use Your Information

  • To operate and improve the Services: Process orders, manage accounts, fulfill deliveries, and personalize your experience.

  • For marketing purposes: Send you offers, updates, and personalized ads.

  • To ensure security: Authenticate accounts, detect fraud, and protect users and data.

  • To support you: Provide customer service and respond to inquiries.

  • To meet legal requirements: Comply with applicable laws and respond to lawful requests.

4. When We Share Information

  • With Shopify and our technology, shipping, and payment service providers.

  • With third-party marketing and analytics partners (with your consent where required).

  • With social platforms or services at your direction (e.g., social login, sharing).

  • As part of business transfers, compliance with laws, or to protect rights and users.

We do not sell your personal information.

5. Relationship with Shopify

Shopify hosts our store and collects your information to deliver and enhance our Services. Shopify may also use your data to improve their broader platform. You can read their full policy at Shopify’s Privacy Policy.

6. Third-Party Links

We may include links to external sites. We are not responsible for the content or privacy practices of those sites. Please review their policies independently.

7. Children’s Privacy

Our Services are not intended for children under 13 in the U.S., or the equivalent minimum age in your jurisdiction. We do not knowingly collect information from minors. If you believe your child has shared data with us, please contact us to request deletion.

8. Data Security and Retention

We use reasonable and industry-standard measures to protect your data but cannot guarantee absolute security. We retain information as long as necessary to fulfill our services, meet legal obligations, or resolve disputes.

9. Your Rights

Depending on where you reside, you may have rights such as:

  • Access your personal information

  • Request deletion or correction

  • Receive a copy or transfer your data

  • Opt out of certain processing, including targeted advertising

We will not discriminate against you for exercising any of your privacy rights.

You can exercise these rights through the Services or by contacting us at the details below. For Shopify-related data, visit Shopify Privacy Portal.

10. International Transfers

Your information may be stored or processed outside your country. Where applicable, we use legal safeguards such as Standard Contractual Clauses to ensure lawful cross-border data transfers.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with the "Last updated" date above.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we process your data, please contact us at:

Email: support@afcare-usa.com
Mailing Address: Trexa LLC, Sheridan, WY, USA