Support
Do you have any questions about our products? You can send us an email or fill in the following form.
Head office
30 N Gould St, STE 39176, Sheridan, WY 82801, USA
support@afcare-usa.com
*We aim to respond to inquiries within 24 hours.
Shipping & delivery
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Delivery typically takes between 4-8 business days after your order is shipped, depending on your location within the U.S.
NO! We currently ship exclusively within the United States. We do not offer international shipping at this time.
We offer FREE standard shipping on all U.S. orders no minimum required.
Absolutely. Once your order has shipped, you will receive a confirmation email with your tracking number and a link to monitor your delivery status.
Yes, we offer expedited shipping options at checkout for customers who need their ESSENCE products sooner. Expedited shipping typically cuts delivery time in half.
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Delivery typically takes between 4-8 business days after your order is shipped, depending on your location within the U.S.
NO! We currently ship exclusively within the United States. We do not offer international shipping at this time.
We offer FREE standard shipping on all U.S. orders no minimum required.
Absolutely. Once your order has shipped, you will receive a confirmation email with your tracking number and a link to monitor your delivery status.
Yes, we offer expedited shipping options at checkout for customers who need their ESSENCE products sooner. Expedited shipping typically cuts delivery time in half.
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Delivery typically takes between 4-8 business days after your order is shipped, depending on your location within the U.S.
NO! We currently ship exclusively within the United States. We do not offer international shipping at this time.
We offer FREE standard shipping on all U.S. orders no minimum required.
Absolutely. Once your order has shipped, you will receive a confirmation email with your tracking number and a link to monitor your delivery status.
Yes, we offer expedited shipping options at checkout for customers who need their ESSENCE products sooner. Expedited shipping typically cuts delivery time in half.
Returns & refunds
We accept return requests only for items that arrive damaged, defective, or incorrect. Return requests must be submitted within 10 business days of the delivery date.
Please email us at support@afcare-usa.com with your order number and a photo of the damaged or incorrect item. We will review your request and provide return instructions if eligible.
Shipping costs are non-refundable unless the return is due to our error (damaged or wrong item).
Approved refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
We do not offer exchanges. If your item is defective or incorrect, please follow the return process and place a new order if needed.
To be eligible for a return, the item must be in its original condition, unopened, and in its original packaging. Due to hygiene and safety reasons, we do not accept returns for opened or used skincare products.
We accept return requests only for items that arrive damaged, defective, or incorrect. Return requests must be submitted within 10 business days of the delivery date.
Please email us at support@afcare-usa.com with your order number and a photo of the damaged or incorrect item. We will review your request and provide return instructions if eligible.
Shipping costs are non-refundable unless the return is due to our error (damaged or wrong item).
Approved refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
We do not offer exchanges. If your item is defective or incorrect, please follow the return process and place a new order if needed.
To be eligible for a return, the item must be in its original condition, unopened, and in its original packaging. Due to hygiene and safety reasons, we do not accept returns for opened or used skincare products.
We accept return requests only for items that arrive damaged, defective, or incorrect. Return requests must be submitted within 10 business days of the delivery date.
Please email us at support@afcare-usa.com with your order number and a photo of the damaged or incorrect item. We will review your request and provide return instructions if eligible.
Shipping costs are non-refundable unless the return is due to our error (damaged or wrong item).
Approved refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
We do not offer exchanges. If your item is defective or incorrect, please follow the return process and place a new order if needed.
To be eligible for a return, the item must be in its original condition, unopened, and in its original packaging. Due to hygiene and safety reasons, we do not accept returns for opened or used skincare products.